Luv Box LLC (Luv Tempeh) Shipping Policy

Effective Date: October 1, 2025

Luv Box LLC (“we,” “our,” or “us”) is committed to providing high-quality living tempeh with reliable shipping and customer service. Please read our Shipping Policy carefully before placing an order.

Shipping Locations

We currently ship within the USA only excluding Alaska, Hawaii and territories. Sorry, we do not ship internationally. Please note that a street address is needed, we cannot ship to PO Boxes or APO, FPO, and AP addresses.

Order Processing Time

Shipments are made Mondays. Orders must be placed by Sunday 12:00 MT for Monday shipment.

Shipping Methods & Delivery Timeframes

We ship via FedEx 2-day air from Durango, Colorado on Mondays. Your package should arrive on that Wednesday.

Receiving

We take great care in our packaging so it reaches you in good condition. It is the buyer’s responsibility to be home on the day of delivery to ensure product quality. If you aren’t sure you can be available to accept delivery, we encourage orders to be delivered to a business or commercial address where they will be attended to immediately or wait to order another time when you can be available. It is your responsibility to be available to receive the package when it arrives and to refrigerate or freeze it immediately. For tempeh, freeze everything you don’t plan to eat within 3 days.

Shipping Costs

Price includes 2-day expedited shipping, eco-friendly insulated shipping materials made of curbside recyclable paper fiber, and ice pack.

Perishable Products Handling

Our tempeh is perishable and we ship it using insulated packaging with ice packs via expedited 2-day service to ensure freshness. Customers should refrigerate or freeze the product immediately upon delivery. 

Order Tracking

Once your order is shipped, you will receive a tracking number by email so you can check your package’s status.

Lost, Stolen, or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at info@luvboxfoods.com within 48 hours of delivery.

Provide photos of the damaged and packaging for claim processing.

We will either issue a refund or send a replacement, depending on the situation. We cannot be responsible for spoilage because the customer wasn't available to receive the package.